These Terms of Use (hereinafter referred to as “Terms”) govern your use of the services and access to the website operated by ITSUPPER LIMITED (“the Company,” “we,” “us,” or “our”). By accessing or using our services, including our website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our website and services.

1. Acceptance of Terms

By accessing or using the website located at https://itsupper.com (the “Site”), or any service provided by ITSUPPER LIMITED, you agree to be bound by these Terms. These Terms apply to all visitors, users, customers, and others who access or use the Site or services provided by ITSUPPER LIMITED.

If you do not agree to any part of these Terms, you may not access or use our services. ITSUPPER LIMITED reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting. It is your responsibility to review the Terms periodically.

2. Services Provided

ITSUPPER LIMITED provides Remote IT Support and Troubleshooting services that include, but are not limited to:

• System Performance Optimization
• Software Installation and Configuration
• Network Diagnostics and Repair
• Remote Desktop Support

Our services may be subject to additional guidelines, terms, or rules that will be made available to you during your use of these services. By using our services, you acknowledge that ITSUPPER LIMITED is not liable for any hardware damage, loss of data, or other issues arising from the services provided.

3. User Responsibilities

3.1 User Accounts
To access certain services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must notify ITSUPPER LIMITED immediately of any unauthorized use of your account.

3.2 Eligibility
To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By using our services, you represent and warrant that you meet this age requirement.

3.3 User Conduct
You agree to use our services in accordance with the law and not for any unlawful purpose. You will not engage in behavior that may harm ITSUPPER LIMITED, its reputation, or its users. You agree not to:

• Engage in any form of harassment, abusive language, or behavior towards staff or other users
• Attempt to hack, disrupt, or manipulate our website or services
• Use any automated system, including robots, spiders, or scrapers, to access the Site
• Post false, misleading, or defamatory content
• Upload viruses or any other harmful code that could affect the performance of our services or others’ experience

Violation of any of these provisions may result in suspension or termination of your account.

4. Service Availability

We aim to ensure continuous service availability. However, ITSUPPER LIMITED cannot guarantee that the services will always be available or uninterrupted. Downtime may occur due to maintenance, updates, or factors beyond our control (e.g., technical issues, internet outages). We reserve the right to modify, suspend, or discontinue services at any time without notice.

5. Pricing and Payments

5.1 Service Fees
The fees for our services will be disclosed during the purchasing process and are subject to change at our discretion. All prices are listed in GBP (British Pounds) unless otherwise stated. Payment is required before services are rendered unless otherwise agreed upon.

5.2 Payment Methods
We accept various payment methods, including credit cards, debit cards, and online payment systems such as PayPal. You agree to provide accurate and complete billing information. You are responsible for all taxes associated with your purchase.

5.3 Refunds
For information regarding refunds, please refer to our Refund Policy available on the Site.

6. Intellectual Property Rights

6.1 Ownership of Content
All content on our Site and provided through our services, including but not limited to text, graphics, logos, icons, images, videos, software, and any other material (collectively referred to as “Content”), is the property of ITSUPPER LIMITED or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, distribute, modify, or create derivative works from our Content without our express written consent.

6.2 User-Generated Content
If you provide any content to us (e.g., reviews, comments, or feedback), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and distribute such content. You represent and warrant that you own or have the necessary rights to submit this content and that it does not violate any third-party rights.

7. Limitation of Liability

ITSUPPER LIMITED is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the services or inability to use the services.

Our total liability for any claim arising out of or related to these Terms or our services shall not exceed the amount paid by you, if any, for accessing the services during the twelve months prior to the event giving rise to liability.

8. Disclaimer of Warranties

8.1 No Guarantees
We make no guarantees regarding the accuracy, reliability, or availability of the services provided. All services are provided “as is” and “as available” without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 External Links
Our Site may contain links to third-party websites. ITSUPPER LIMITED is not responsible for the content, privacy policies, or practices of any third-party websites. We do not endorse or assume liability for any third-party website or services.

9. Termination

ITSUPPER LIMITED reserves the right to terminate your account and access to our services at our sole discretion, without notice, if we believe you have violated these Terms or engaged in any conduct that we deem inappropriate or unlawful.

Upon termination, all provisions of these Terms, which by their nature should survive, will survive, including but not limited to intellectual property rights, warranty disclaimers, and limitations of liability.

10. Privacy Policy

Your use of the services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy carefully before using our services.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or our services will be subject to the exclusive jurisdiction of the courts in England.

12. Contact Information

If you have any questions, concerns, or comments regarding these Terms or our services, please contact us at:

ITSUPPER LIMITED
2 Frederick Street, London, WC1X 0ND
Email: info@itsupper.com
Website: https://itsupper.com

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on the Site, and the date of the last revision will be indicated at the top of this page. Your continued use of the Site and services after any modifications constitute your acceptance of the updated Terms.