At ITSUPPER LIMITED, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, and communication platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information, including personal data, to provide and improve our services. The information we collect includes:

• Personal Identification Information: This may include your name, email address, phone number, job title, company name, and mailing address when you interact with our services or contact us.
• Technical Data: Information about how you access and use our website and services, such as your IP address, browser type, device information, operating system, and browsing behavior.
• Service Usage Data: Data related to your use of our IT support services, including support tickets, chat transcripts, diagnostic logs, and remote access session details.
• Payment Information: If you subscribe to our services, we may collect payment-related data, such as credit card information or billing addresses, through secure third-party payment processors.

2. How We Use Your Information

We use the collected information to:

• Provide Services: To deliver our IT support and troubleshooting services, including remote desktop assistance and other technical services.
• Communication: To respond to your inquiries, requests, and provide customer support. This includes sending important service-related updates and notices.
• Personalization: To personalize your experience with our website and services, including offering customized recommendations and targeted communication.
• Improvement: To improve and enhance our services, website functionality, and troubleshoot any issues.
• Marketing and Updates: With your consent, we may send you newsletters, marketing, or promotional materials about new services, updates, or offers.
• Legal Compliance: To comply with legal obligations, resolve disputes, enforce agreements, and protect against fraudulent activities.

3. How We Protect Your Information

We take security seriously and implement a variety of measures to ensure that your personal information is protected from unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use secure socket layer (SSL) encryption to protect data transmitted between our website and your browser.
• Access Controls: Only authorized personnel have access to your personal data, and they are required to follow strict confidentiality protocols.
• Security Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks and take proactive measures to address them.
• Data Retention: We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interaction with our website. These technologies help us understand user behavior, analyze trends, and improve our website functionality. The types of cookies we use include:

• Essential Cookies: Necessary for the operation of our website and to enable you to navigate and use key features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously.
• Marketing Cookies: Used to track visitor behavior to deliver relevant ads and promotions.

You can choose to disable cookies through your browser settings, but please note that some features of the website may not function properly without them.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist in providing IT support, payment processing, email distribution, and other services required to run our business. These providers are contractually bound to protect your data and use it only for the purposes we define.
• Legal Obligations: We may disclose personal information if required to do so by law or in response to valid requests from governmental authorities (e.g., a court or law enforcement agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a new entity as part of the business transition.

6. Third-Party Links

Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes it was collected.
• Right to Object: You can object to the processing of your personal data under certain circumstances.
• Right to Data Portability: You can request that your personal data be transferred to another service provider in a structured, machine-readable format.

To exercise these rights, please contact us at info@itsupper.com. We will respond to your request within 30 days.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

9. Data Transfers

If you are located outside of the United Kingdom, your personal information may be transferred to, and processed in, the UK where our servers are located. We take necessary steps to ensure that your data is handled in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

ITSUPPER LIMITED
2 Frederick Street, London, WC1X 0ND
Email: info@itsupper.com
Website: https://itsupper.com